Privacy Policy

Effective Date: June 20, 2025
Website: https://esfoglobal.com
Contact Email: info@esfoglobal.com

ESFO Global is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data, especially in connection with your shopping experience on our website powered by WooCommerce. We comply with the Nigeria Data Protection Regulation (NDPR) and the General Data Protection Regulation (GDPR).

1. Who We Are

Our website address is: https://esfoglobal.com.
We are a digital printing and eCommerce business based in Kano, Nigeria.

2. What Personal Data We Collect

When you visit our website or make a purchase, we may collect and process the following personal data:

When You Shop With Us:

• Name

• Billing and Shipping Address

• Phone Number

• Email Address

• Payment Details (via secure third-party gateways)

• Order history and purchase behavior

When You Browse or Interact:

• Comments and form submissions

• IP address and browser info

• Location data (if shared via browser or device)

• Device type and operating system

• Usage behavior through cookies

3. WooCommerce and Shopping Data

We use WooCommerce to manage our online shop. When you purchase from us, we’ll use your data to:

• Process and fulfill your order

• Send you order confirmations, delivery updates, and invoices

• Respond to your customer service requests

• Comply with legal obligations (such as tax and recordkeeping laws)

WooCommerce stores order information in our WordPress database. Sensitive data such as credit card numbers is handled securely through trusted payment gateways and not stored on our servers.

4. Payment Processing

We use third-party payment providers (e.g., Paystack, Flutterwave, or others) to process transactions. Your payment details are encrypted and processed by them under their own privacy and security policies. Please refer to their terms for more information.

5. How Long We Keep Your Data

• Order records are kept for 7 years to comply with tax and legal obligations

• Comments and form submissions are stored indefinitely

• User account data is retained until you request deletion

• Analytics and behavioral data may be retained for up to 2 years

6. Embedded Content and External Links

Our site may contain embedded content (e.g., product videos, reviews, maps) and links to external sites. These third-party services may collect your data. We are not responsible for their privacy practices.

7. Your Rights (Under GDPR & NDPR)

You have the right to:

• Request access to your personal data

• Request correction or deletion of your data

• Withdraw consent at any time

• Lodge a complaint with a data protection authority

You can also request a download of all the personal data we hold about you, including order and account details.

8. Use of Cookies

We use cookies to:

• Keep track of your shopping cart

• Remember your login details

• Monitor traffic and performance through analytics

• Improve user experience

You can manage cookie settings through your browser preferences.

9. Data Security

We protect your data using:

• SSL encryption (secure HTTPS connection)

• Access controls for administrators only

• Regular updates to our WordPress and WooCommerce systems

• Secure backup and firewall protections

10. Who We Share Your Data With

We do not sell your personal information. However, your data may be shared with:

• Payment gateways (to complete your transaction)

• Shipping providers (to deliver your orders)

• Web hosting services

• Anti-fraud and spam detection systems

• Email service providers (for receipts and transactional emails)

11. Contact Us

If you have any questions about your data, your privacy rights, or this policy, please contact us:

ESFO Global
📍 484 Yakasai gidan murtala, Kano, Nigeria
📧 info@esfoglobal.com
🌐 https://esfoglobal.com